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    Title
    What customers crave : how to create relevant and memorable experiences at every touchpoint
    Author
    Webb, Nicholas J., 1958-  
    Publisher:
    AMACOM, American Management Association,
    Pub date:
    [2017]
    Pages:
    ix, 257 pages:
    ISBN:
    9780814437810
    1 copy available at Sault College.

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